The partnership combines Zendesk’s powerful support, sales and engagement software solutions together with TCS’ deep contextual knowledge and experience in digital transformation.
Together, Zendesk and TCS will collaborate and more efficiently solve companies’ increasingly complex technological requirements and provide powerful CRM custom solutions and integrations.
Commenting on the partnership Zendesk India Country Sales Director KT Prasad said this partnership will meld TCS’ deep expertise in technology with Zendesk’s CRM product portfolio and equip businesses to connect, serve and engage with their new-age customers across demographics.
“In India, we can observe an urgency to make enterprise CRM more adaptable and user-friendly to cater to the diverse user base. Accounting for the scope that this need presents, the recent GlobalData report has estimated that India’s overall spending on CRM is set to reach about $2.3bn by the year 2023. The timing for this partnership could not have been better to serve our local customers,” said Zendesk India Country Sales Director KT Prasad.
Zendesk Worldwide Partners Vice President Ricardo Moreno said Zendesk is excited to work with TCS to better support the needs of enterprise companies.
“With the combination of TCS’ long-standing history of providing information technology (IT) services, consulting and business solutions to many of the world’s largest businesses in their transformation journey and our service-first CRM offerings, we look forward to helping companies foster a transparent, responsive and empowered customer experience,” said Zendesk Worldwide Partners Vice President Ricardo Moreno.
In 2020, it is predicted that customer experience will surpass both price and quality of product as a brand’s key differentiator. As part of this alliance, global companies will benefit from TCS’ technology expertise and Zendesk’s support, sales, and engagement software to meet customers’ rapidly evolving demands and transform their experience. This includes:
Alignment between TCS’ industry leading consulting, implementation and optimization services with Zendesk’s CRM product portfolio.
Access to TCS’ deep expertise across industries including financial services, manufacturing, retail, and more.
According to TCS Enterprise Application Services Head Akhilesh Tiwari TCS leverages its domain knowledge and deep customer relationships to contextualize its comprehensive suite of offerings.
“The company’s suite of CRM/CX offerings helps to create bespoke solutions that provide a superior customer experience and create competitive differentiation. Our partnership with Zendesk brings together the best capabilities of both organisations to help businesses fast-track their digital transformation journeys,” said TCS Enterprise Application Services Head Akhilesh Tiwari.
Today’s partnership announcement with TCS comes on the heels of Zendesk’s recent Support Suite, Sales Suite and Sunshine announcements. These service-first CRM solutions enable service and sales teams to instantly connect with their customers and have natural conversations across all touchpoints.
Zendesk is a service-first CRM company that builds support, sales, and customer engagement software designed to foster better customer relationships.
From large enterprises to startups, we believe that powerful, innovative customer experiences should be within reach for every company, no matter the size, industry or ambition. Zendesk serves more than 150,000 customers across hundreds of industries in over 30 languages. Zendesk is headquartered in San Francisco, and operates offices worldwide.